Customers unhappy over IHOP’s policy to ask for IDs

November 29, 2006 D. H. McKee

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John Russo has been a victim of identity theft. So when he was asked to fork over a photo ID just to be seated at an IHOP pancake restaurant, he flipped.
“‘You want my license? I’m going for pancakes, I’m not buying the Hope diamond,’ and they refused to seat us,” Russo said, recounting his experience this week at the Quincy IHOP.
The restaurant now has agreed to reverse the policy of requiring customers to turn over their driver’s licenses before they can order — a rule that was enacted to discourage “dine and dash” thefts.
WCVB-TV in Boston reported the Quincy restaurant’s policy had been enacted without corporate approval.
Customers unhappy over IHOP’s policy to ask for IDs – Boston.com

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