Some rules about customer support

June 25, 2007 D. H. McKee

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I’ve been keeping an RSS eye on “95% Of You Are Morons”, along with a bunch of other blogs in my feed page. This entry got me giggling, and I remembered the big days in customer support when we has a team of 20, and actually had a huge load of calls. These days, it’s not so busy, but we’re hoping it will pick up again when our Sales team gets momentum.
Here’s the entry: Don’t Be a Moron #1 – Calling Customer Service
This one’s probably the most important rule about customer support:
3. Don’t call me two minutes before I leave for the day.
Do you really think I want to stay late on Friday night to listen to you bitch? No. Make your call to customer service during the mid-morning about 10:00 AM in whatever time zone you are calling. That way, I’ve had my coffee, picked out the eye boogers and put my thinking cap on. I haven’t been yelled at all day, and I’m not thinking about going to lunch or going home. Trust me – call at 10 and your issue will receive maximum attention.

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About This Site

As a guy who occasionally curates art shows and wrangles artists together, I often have to edit and post artist bios, profile pictures, and artwork images. This can be a problem, since many artists and writers aren’t used to selling themselves. Artists rarely know how to present their art for display in a brochure, and writers aren’t used to writing about themselves.

Writers often treat the bio like it’s an interview or something. Maybe like they’re having a conversation with you, the reader. While it may work sometimes, the most common way to write a bio is to write in the 3rd person.

I’m like those writers, and I’m talking to you directly, unlike the common way to do a bio. You should see my About page. It makes sense to me, since this is a bit which describes my blog’s website. When I get famous enough that I don’t have time to talk to you, I’ll have an intern write everything in 3rd person. Until then, you get to talk to me.

Like blogs of old, this one is a personal document of the comings and goings of me. Articles I’ve written, links I’ve posted, videos I liked, etc. Here, a first-person perspective is the way to go, at least for now. So, this is my site. I’m D. H. McKee, a sometimes artist, sometimes writer. Mostly just a guy on the internet.