When Software Bugs Bite

Dishwashers, automobiles and other products are increasingly driven by software. But digits don’t always do a better job. Where do you turn when your appliance’s software goes south?


Maurice Bailey’s Miele G885 SC dishwasher cleans dishes almost as well as a human being. Its 10 separate programs control the washing and drying of fine crystal and crusty pans. Its electronic controls warn owners if the drain is blocked. It also carefully regulates both the temperature and the consumption of water, something humans often neglect to do.


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